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How You Are Losing Revenue to Bad Instructions
We’ve just completed the StepAlong ROI Calculator to help companies understand the savings they can achieve by using StepAlong to create, publish, and maintain their product instructions. Most companies stick with outdated processes, so their instructions are inevitably sub-par, (we go into this in more detail in our post Challenges of Instruction Creation and How…
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Fix Your Broken Instruction Creation Process with StepAlong
Technology has always helped businesses work better by increasing efficiency, reducing complexity, and cutting costs. And it has almost always improved the customer experience by making purchases easier, decisions more reliable, and services more transparent. The fax replaced the letter. Email replaced the fax. E-commerce replaced the catalog. Online booking replaced call centers. Each advanced…
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The IKEA Effect Updated: Better Flatpack Assembly Instructions with Text
Combining images and text in flatpack assembly instructions not only improves understanding but helps to ensure customer success and regulatory compliance.
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Introducing the Product Instructions Action Plan
StepAlong’s Product Instruction Action Plan is a 14-point checklist designed to evaluate key areas of GPSR compliance and User Experience.
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In an Online Economy, you need Online Instructions
Discover why many companies fall short with outdated product instructions and how transitioning to online instructions can enhance user experience.
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GPSR Compliance: Adding instructions to your product pages
By making your instructions accessible directly from your product pages, StepAlong helps you comply with the GPSR while enhancing the customer experience.
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The GPSR Is Here: Is Your Product Ready?
For D2C brands and marketplaces, it’s critical to ensure your business and products are GPSR-compliant.
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The Impact of the European Accessibility Act on Product Instructions
Embracing EAA standards helps companies comply with the law while improving product instructions, usability, and inclusivity for all customers.
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How product instructions can help expand your reach in global markets
If your company has internationally distributed products but isn’t providing localized support for your clients, you’re potentially leaving money on the table.
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The Five Steps to Instructional Success
We’ve put together the 5 Steps on instructional success to make sure your product instructions deliver for your customers and your business.